The process of combining IT operations with chat-based communications systems. Teams use chat-based communications tools to send, receive, and give updates on requests. Although, chat has produced a much more efficient and user-friendly method by which IT ops teams can communicate, there is still sufficient lag time between request and resolution. By combining the best aspect of ChatOps with AIOps companies will dramatically overhaul and improve IT operations.
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.
Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.