Deep Neural Networks, also known as Deep Learning Networks "have been trained to recognize speech, caption photographs, and translate text between languages at high levels of performance.
Amelia uses Natural Language Processing and Natural Language Understanding in conjunction with multiple Deep Neural Networks and natural language data sources to contextually understand and interpret simple and complex multi-sentence requests.
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.
Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.