Digital Employee

A Digital Employee is a conversational system, powered by AI, that can interact with users through conversation in order to accomplish a wide range of tasks. These systems translate user intents into specific actions based on business needs. Engagements with Digital Employees are particularly powerful when paired with back-end information systems, such as human resources and IT operations tools. By connecting Digital Employees to information systems, human workers access and execute complex automations through spoken or typed commands.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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