A collection of Digital Employees that interact with and work alongside a human workforce. Digital Employees with front-end conversational interfaces seamlessly integrate with any enterprise process, system or layer. Regardless of scope or scale, a digital workforce can be tailored to handle complex process-based requirements. They learn these processes and apply knowledge in an appropriate context, just as a human would.
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.
Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.