Hyperautomation deals with the application of advanced technologies, including artificial intelligence (AI) and machine learning (ML), to increasingly automate processes and augment humans. Hyperautomation extends across a range of tools that can be automated, but also refers to the sophistication of the automation, according to Gartner. Hyperautomation also includes Role Process Automation (RPA). RPA helps companies perform simple digital tasks at scale. When an IT team performs a task on a computer, the RPA software records the task in order to repeat on its own in the future.

Businesses will often have many silos of automated processes and solutions within their company. Data is often trapped within each silo and does not freely flow, which can lower efficacy and efficiency of the automated processes. Amelia integrates these systems from end-to-end, uniting the market leading Conversational AI virtual agent, with functions across business operations.