Integration Framework

Integration Frameworks are a necessary tool for managing the communication and movement of data between mutually interacting software applications. Integration Frameworks provide a model for how the information moves between applications and organizations.

Amelia AIOps provides an integration framework that connects with all applications with an open application programming interface (API). AIOps can integrate different operations and shared services into one unified "backbone." This allows for organization-wide automation and one single user interface for employees.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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