Symbolic logic allows Conversational AI to dynamically extract variables from utterances in user conversations, and use those as part of its interactions for clarity and engagement.
Symbolic logic is part of Amelia's natural language capability. Amelia can extract the meaning of a user's statements, no matter the utterance, in order to form appropriate responses. Unlike a simple chatbot, Amelia knows the meaning behind conversational phrases such as "oh no," and "that's great!" This human-like capability helps users to feel as comfortable conversing with Amelia as they would with a human agent.