A virtual engineer is automation software that can create new automations. Virtual engineers observe how human workers complete different tasks, and make suggestions for which tasks can be automated. Then, with the permission of their human colleagues, they create automations for the new tasks. In doing so, they automate tasks that used to take humans away from more high-level tasks.
Virtual engineers, such as those within Amelia AIOps, can spot and troubleshoot service issues without the need for a human engineer's intervention. Since virtual engineers works 24/7, and never take breaks, service issues can be resolved much faster than if a company relies solely on human engineers.