HealthcareReimagining Patient and Provider Experiences with the Enterprise Leader in Trusted AI
Positive Healthcare Outcomes
Amelia digital agents deliver proven results across the healthcare ecosystem.
93%
Through training and self-learning, Amelia digital agents achieve an average of 93% intent recognition for our healthcare clients, meaning they understand what users need and can quickly assist them.
3,000
For one client, Amelia participates in 3,000 conversations per week to assist staff with everything from password resets to compliance training, allowing staff to stay focused on their jobs.
80%
Amelia executes 80% of first-touch requests and transactions end-to-end in a healthcare client’s call center without escalating them to a human agent, reducing call volumes and improving member services.
14,000 hours
Amelia helps one healthcare provider reclaim 14,000 hours of productivity, time that can be refocused on providing personalized patient and customer care.
Amelia’s Healthcare Impact
With the industry facing acute staffing shortages and high call center volumes, Amelia provides a reliable and robust digital agent platform for healthcare organizations.
Amelia digital agents easily navigate complex clinical and administrative tasks.
Multichannel
Patients, members, doctors and providers can securely connect and communicate with Amelia over voice, chat, text — any channel, anytime.
Sentiment Analysis
Healthcare is highly personal. Amelia digital agents analyze conversations for the sentiments behind words and phrases, responding with appropriate levels of care and comfort.
Natural Language
Amelia digital agents understand the language of healthcare, including clinical terms, abbreviations and phrases, and how consumers, patients, clinicians and providers speak with one another.
Built-In Integration
Amelia can connect to EHRs/EMRs, scheduling systems, or any healthcare-related system to complete tasks end-to-end.
With Amelia, health systems provide patients with digital health services that are secure and industry compliant, from selecting doctors and scheduling appointments, through ongoing care management.
Members utilize Amelia digital agents as trusted guides to doctors, dentists and pharmacies as they enroll in new health plans, determine coverage eligibility and benefits, update and expand coverage, and file and track claims.
Coverage Benefits/Eligibility (Medical, Dental and Pharmacy)
Claims Inquiries and Explanations
Enrollment
Health Plans (Providers)
Health plans deploy Amelia digital agents as the first point-of-contact for members, offloading administrative tasks from employees while allowing members to quickly secure answers on coverage status, approvals and authorizations.
Amelia powers fully integrated patient hubs, including ones for those enrolled in specific therapies and treatments from pharmaceutical companies, with services for enrollment verification, and ongoing patient assistance.
From prescription orders and refills, to providing important information on drug interactions, to lab test prep and scheduling, Amelia connects patients and providers to these critical services.
Amelia works with leading solutions, consulting and implementation providers to integrate our platform with contact centers, EHRs/EMRs, revenue cycle management and payer systems, and more.
Epic
The premier EHR and health systems provider — more than 300 million patients have a current electronic record in Epic.
Oracle Cerner
The leading provider of health IT services, devices, and hardware, with solutions in use at thousands of facilities around the world.
8×8
8x8 is the leader in integrated contact centers, providing a unified voice communications, video, chat and API solution built on one global cloud communications platform.
Accenture Healthcare
Accenture's worldwide industry expertise improves healthcare access, experience and outcomes.
Change Healthcare
The leading provider of revenue and payment cycle management systems that connects payers, providers, and patients in the U.S. healthcare system.
Five9
Five9 is a trusted leader in cloud contact center software for hospital networks, and member and provider health systems.
Genesys Healthcare
Genesys, a leader in customer experience and call center technology, improves healthcare by providing connected patient experiences.
Isabel – Healthcare
Isabel Healthcare is the global leader in providing tools to support both clinicians and patients in making decisions about diagnosis and where to seek care.
NICE Healthcare
NICE delivers personalized digital-first healthcare experiences with CXone, the world’s leading cloud CX platform.
NTT DATA
NTT DATA, a part of NTT Group, is a trusted global innovator of IT and business services.
Olive
The automation company creating the Internet of Healthcare, driven by its flagship Revenue Cycle Management (RCM) suite of solutions.
Workday Healthcare
Workday is a leader in enterprise cloud applications for finance and human resources, providing solutions to power the future healthcare workforce.
Watch Amelia in Action
We work with healthcare clients to build use cases that provide personalized care navigation, appointment management, healthcare concierge services and more.
Access our interactive white paper to learn why consumers in healthcare and other industries expect digital interactions to be secure, seamless and personalized — and how Amelia brings those experiences to life.