With years of insurance experience, Amelia brings her unique capabilities to every interaction in carrier call centers and digital support channels.
Escalation
Sometimes policyholders need immediate help at an accident site or during a time of crisis. Amelia is available 24/7 and escalates calls to human agents immediately when required to meet customers' needs.
Intent Recognition
Not only can Amelia speak to customers in local languages, she also easily understands user intents and sentiments, and common P&C terms like FNOL and ACORD, to make any claim experience easier.
Analytics
Amelia tracks customer journeys and services performances, making recommendations for improvements and identifying potential avenues for product and revenue growth.
Training/Learning
With Digital Employee Builder, Amelia easily integrates with Guidewire and Duck Creek, and learns any front-end customer care or back-end IT system to provide a full suite of P&C services.
The industry's leading solutions providers and implementation partners work with Amelia to enable digital insurance services.
Guidewire
As the leading P&C software provider, more than 500 insurers in 38 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
Duck Creek
Duck Creek Technologies is the intelligent solutions provider for P&C and general insurance, enabling the industry to run agile, intelligent, and evergreen operations.
Genesys Insurance
Genesys, a leader in customer experience and call center technology, provides connected experiences across the insurance lifecycle.
Avaya
Avaya is an American multinational technology company that provides cloud communications and workstream collaboration services.
NICE
NICE delivers personalized digital-first experiences with CXone, the world’s leading cloud CX platform.
Salesforce Insurance
Salesforce reduces operational costs and innovates faster with purpose-built insurance solutions.
Accenture Insurance
Accenture has the experience and broad digital expertise to help insurers cultivate agility, creating seamless digital services for customers and new income streams across the business.
Capgemini
A global leader in partnering with insurance providers and carriers to transform and manage their business by harnessing the power of technology.
PWC
PwC has worked with 70% of Fortune 1000 insurers and hundreds of smaller and specialty carriers.
DXC Technology
Build the new, tackle the legacy and deliver the experience today’s buyers expect with DXC's insurance software and services.
Create Extraordinary Insurance Experiences
AI is redefining how customers interact with insurance carriers. By enabling Amelia to handle policyholder transactions and inquiries, carriers can improve speed and accuracy, and give customers extraordinary experiences. Read our white paper to learn more.