Amelia is the most comprehensive Conversational AI agent on the market. Customers and employees communicate with her in natural language, over any channel, to resolve support issues or ask questions. She responds quickly and carries out tasks by connecting with back-end systems. She delivers relevant, personalized information efficiently, freeing up humans to focus on high-value tasks.
Providing premier customer experiences has never been more critical for business growth. Call centers are experiencing massive spikes in volume and are struggling to keep up. Businesses must provide end-to-end, personalized user experiences that are available 24/7.
Interview Amelia for Customer Care and hire her to deliver superior customer service. Available skills include:
- Product/Service Order Management
- Product/Service Information Management
- Payments & Contracts Management
- Customer Portal
- Appointment Management
- Company Information Management
Businesses today are dealing with high customer service volumes through call centers and online channels. Hold times are up, customer satisfaction is nosediving, and companies are eroding brand loyalty as a result.
Amelia can field and triage customer calls on the first touch, answer questions and process transactions, and only route calls to human agents when necessary — resulting in positive experiences for everyone. Watch this video to learn more.
Optimize and automate your network infrastructure with Amelia. She can provide 24/7 support, monitoring and maintenance while handling an almost unlimited amount of inquiries. What's more, she can integrate with other IT management systems to provide a holistic view of network health, potential issues and resolutions.
Once you interview and hire Amelia, you can avoid network downtime that could adversely impact your business. Available skills include:
- Network Diagnostics and Troubleshooting
- CPU Monitoring
- Device Uptime Monitoring
- Router and Switch Management
- Device Port Management
- Firewall Administration and Troubleshooting
Amelia automates IT Service Desk tasks end-to-end to handle virtually any volume of inquiries. She also integrates with your current IT management systems, so she can get to work right away. With Amelia, you can eliminate long wait times for IT support, resolve issues faster, and make your human workers more productive.
Interview Amelia and view her expertise in these areas:
- Password Reset
- Outlook Configuration and Troubleshooting
- Unlock Accounts
- Printer and Device Configuration and Troubleshooting
- Wi-Fi Setup and Troubleshooting
- Open, Close and Manage Support Tickets
- Web Conference Setup and Troubleshooting
- VPN Troubleshooting
- USB Request Management
- Single Sign-On Troubleshooting
- Lost Device Reporting
- New Equipment Requests
- IP Phone Troubleshooting
Amelia's first role was for IT Services, providing password resets, access permissions and server diagnostics for IT support personnel.
With her ability to automate IT Services end-to-end, she can eliminate jammed ticket queues and provide quick resolutions for end users — all through the power of Conversational AI and intelligent automation.
Ready For Your Business
Amelia performs IT Service Desk, Help Desk and IT Operations tasks with industry-leading scale and speed, eliminating IT support queues and reducing resolution times.
Support For Remote Workers
Eliminate long IT support wait times for your remote workers, resolve issues faster, and make at-home employees as productive as if they were at the office.
Interview Amelia to learn how she can provide always-on HR services, supporting hundreds of user inquiries each month. From expense management, to PTO scheduling, to travel coordination and more, Amelia can take on repeatable HR and administrative tasks, saving time and improving efficiency for workers, managers and administrators.
- Expense Management
- Absence Management
- Office and Meeting Management
- Transportation Coordination
As the market-leading Digital Employee, Amelia delivers the best elements of human interaction – conversation, expression, emotion and understanding – to user experiences, driving deeper connections and greater business value.
Self-Learns and Improves Over Time
Fully Skilled Digital Employee
In our white paper, we examine the benefits of an enterprise adopting a strategy for what we call the Intelligent Contact Center. Companies can utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and leverage AI and automation in back-end systems for more efficient business processes.
Read about the benefits of this approach, then interview Amelia to take on critical roles in your company today.
When you interview and hire Amelia, you'll be joining some of the world's leading global brands in building the Future of Work.
Read the latest news on how Conversational AI and Amelia can transform any business.
Everest Group Names Amelia as a Leader in Conversational AI
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Everest Group: Conversational AI – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2021
Amelia Announces the Launch of What’s Next, a New Hybrid Seminar Series
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NICE, Amelia Partner on CX Conversational AI Solution
NICE Transforms Digital Customer Experience with Launch of CXone SmartAssist, the Industry’s Most Advanced Conversational AI Solution Powered by Amelia
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Amelia Appoints Mark Paske As Chief Revenue Officer
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Amelia Hired By Staffmark Group to Bring Conversational AI to Employment and Hiring
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California Casualty Hires Amelia to Improve Customer Service for Auto and Home Insurance
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