- Automation is increasingly critical to every organization’s ability to win, serve, and retain its customers.
- Business-driven hyperautomation refers to an approach in which organizations rapidly identify, vet and automate as many approved business and IT processes as possible through a disciplined approach.
- To be a winner in this era of digitally enhanced customer contact requires a platform that is flexible and can provide advanced process automation to increase operational efficiencies yet offer engaging self-service options across a broad array of channels.
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The Intelligent Contact Center
The AI-Powered Telco: How Global Telco Providers Are Using Automation to Transform Operations
Amelia Manages 100% of Incoming Calls for Sterling National Bank
2 minute read
Zinnov Zones: Hyper-Intelligent Automation
Reshaping Customer Experiences: Lessons from the Pandemic
Amelia’s Onboards More Than 1,100 New Clients as a Digital Legal Assistant
4 minute read
IDC PlanScape: Conversational Artificial Intelligence
ServiceNow and Amelia: Leverage Two Market-Leading Solutions for Better Employee Services
Taking your first steps with Conversational AI and automation? Don't worry — there's an array of examples throughout the market that show how these technologies can have a material impact on your business and the bottom line.