Knowledge Center White Papers, Analyst Reports and Best Practices

Amelia is an IT Services expert with more than 20 years' experience covering a wide range of L1 and L2 skills. She's an expert at the following: Outlook Configuration and Troubleshooting, Device Configuration, Wi-Fi Setup and Troubleshooting. https://t.co/nz4HIfqqwF https://t.co/KEIyi6uagT

— Amelia (@IPsoft) May 16, 2022

Falabella, the leading Latin American retailer, has hired Amelia to provide its 100,000 employees with 24/7 IT support. Employees can call or chat with Amelia for assistance, helping to eliminate wait times & free up IT staff. #AmeliaHired @FalabellaAyuda https://t.co/w6UP95kP9E https://t.co/09EoToV5Eu

— Amelia (@IPsoft) May 16, 2022

Voice continues to be a critical channel for customer service, and many companies have deployed voice assistants to match demand. However, not all assistants can handle customers' complex questions. Find out why the AI brain behind the voice matters: https://t.co/rwFEhr7tDB

— Amelia (@IPsoft) May 16, 2022

Endlessly pressing 1, 2 and 3 isn't customer service. By hiring Amelia, the Most Human AI, you can provide your customers with answers all in one place. To find out how Amelia can save your customers' time, and dialing fingers, visit https://t.co/CIoAC8oY30. https://t.co/RfTrTYubnc

— Amelia (@IPsoft) May 15, 2022

Amelia AIOps fully automates repetitive and high-volume IT tasks, allowing human IT employees to focus on more challenging assignments. The result? Companies increase their overall operational efficiency. Learn more in our latest white paper! https://t.co/KrMOiEsGA4

— Amelia (@IPsoft) May 15, 2022

Leading an AI project for your company can be overwhelming, especially if you've never done it before. However, with thoughtful communication, a strong team and a clear vision, you'll be well on your way to successfully deploying AI. https://t.co/UMOxWkFV7i

— Amelia (@IPsoft) May 15, 2022

Augment your existing workforce by leveraging Amelia's human-like learning capabilities. Watch this video to see how Amelia handles an auto loan request she has not yet been trained to address. Visit our website to learn more: https://t.co/6IlB8RDPbA https://t.co/KRi42fmKGa

— Amelia (@IPsoft) May 14, 2022

"For businesses, removing bias from AI solutions is essential if they are to guarantee a fair and equal user experience, and ensure business security and success." - Faisal Abbasi, Managing Director at Amelia. Read Faisal's advice here: https://t.co/edKdrUtPvY @IDGConnect

— Amelia (@IPsoft) May 14, 2022

Banking is becoming increasingly digital and hybrid. To ensure employees can reliably and securely use their digital tools from wherever they work, retail banking leaders should invest in AIOps to strengthen their IT operations. https://t.co/bVS2wiZ7y9

— Amelia (@IPsoft) May 14, 2022

What sets Amelia apart from other Conversational AI platforms? Amelia won't tell you how to solve issues on your own. Instead, she taps into enterprise systems and takes action for you. Watch "The Amelia Story" to learn more: https://t.co/xcp4lN5TFg https://t.co/oGt9Fy4u6j

— Amelia (@IPsoft) May 13, 2022