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Knowledge Center White Papers, Analyst Reports and Best Practices

The Intelligent Contact Center

How Conversational AI enables enhanced call centers and customer service.

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  • Automation is increasingly critical to every organization’s ability to win, serve, and retain its customers. Craig Le Clair
    Vice President and Principal Analyst
  • Business-driven hyperautomation refers to an approach in which organizations rapidly identify, vet and automate as many approved business and IT processes as possible through a disciplined approach. Frances Karamouzis
    Distinguished VP Analyst
  • To be a winner in this era of digitally enhanced customer contact requires a platform that is flexible and can provide advanced process automation to increase operational efficiencies yet offer engaging self-service options across a broad array of channels.
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