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Automation is increasingly critical to every organization’s ability to win, serve, and retain its customers. Craig Le Clair
Vice President and Principal Analyst
Business-driven hyperautomation refers to an approach in which organizations rapidly identify, vet and automate as many approved business and IT processes as possible through a disciplined approach. Frances Karamouzis
Distinguished VP Analyst
To be a winner in this era of digitally enhanced customer contact requires a platform that is flexible and can provide advanced process automation to increase operational efficiencies yet offer engaging self-service options across a broad array of channels.

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Taking your first steps with Conversational AI and Intelligent Automation? Review these videos to hear insights, advice and best practices.

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Extraordinary is... customer service that makes complex transactions feel simple. Find out how you can create extraordinary customer experiences with Amelia, the Most Human AI: https://t.co/2DcGxZeqjA https://t.co/CBi3viYYSd
— Amelia (@IPsoft) February 3, 2023

Today's financial services companies seek to differentiate themselves by reimagining their customer experience - and for many, this means investing in AI. Read this article on The Amelia Blog to learn why: https://t.co/M3fdumLKRR
— Amelia (@IPsoft) February 3, 2023

Amelia CEO Chetan Dube shares his thoughts on ChatGPT, its differences and similarities with Conversational AI, and its impact on the enterprise world in this recent interview. To listen to the full conversation, click here: https://t.co/8jX7MYwxd5 https://t.co/21CI6xu9Y0
— Amelia (@IPsoft) February 3, 2023

Looking for the latest white papers, analyst reports and insights about Conversational AI and Intelligent Automation? Visit our Knowledge Center and enjoy all the content we have to offer — gate-free! (Meaning no contact info required.) https://t.co/GNqkE7VR79 https://t.co/RFfTn3EGNo
— Amelia (@IPsoft) February 3, 2023

Take a moment to consider this question: Can machines think? At Amelia, we explore the answers to this question every day as we build a better future with the industry's best digital agent. Visit our website to learn more: https://t.co/j2cAeFLMLV https://t.co/wzKpG8ekAA
— Amelia (@IPsoft) February 2, 2023

Hire Amelia as the first point of contact in your call center to create extraordinary experiences for your customers and employees. Learn more in our free white paper. https://t.co/LLQJ9RDpeh https://t.co/L7iJEAejro
— Amelia (@IPsoft) February 2, 2023

Do your employees work remotely, on-site or a combination of both? Regardless of where your staff members work, Conversational AI agents can help transform your company's employee experience. Read this post on The Amelia Blog to learn more: https://t.co/ZzYEmtLKQn
— Amelia (@IPsoft) February 2, 2023

What's Next in Digital Hospitality Experiences is just ONE week away! Have you registered yet? If not, head to our website using this link to secure your spot today: https://t.co/GNiZeoTr3P https://t.co/n5fwnP9kMM
— Amelia (@IPsoft) February 2, 2023

Hire Amelia to free your financial advisors from repetitive, time-consuming tasks. By offloading these tasks from advisors, Amelia enables her human colleagues to focus solely on more complex and high-value job functions. Watch this video! https://t.co/FtIUTjy6S2
— Amelia (@IPsoft) February 1, 2023

Amelia learns from every user conversation and by observing how her human colleagues handle escalations, helping businesses to continuously improve their customer experience. Click here to learn more: https://t.co/yXUDHerAOa https://t.co/JQhvKwHw2G
— Amelia (@IPsoft) February 1, 2023

Knowledge Center White Papers, Analyst Reports and Best Practices

Quadrant Knowledge Solutions SPARK Matrix™: Virtual Customer Assistants 2022

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Visionworks Transforms Its Customer Experience Operations with Amelia

Amelia Enhances Guest and Employee Experiences at Resorts World Las Vegas

Aveanna Healthcare Improves Employee Experiences with Amelia

Amelia Manages 100% of Incoming Calls for Sterling National Bank

Amelia Onboards Nearly 3,000 New Clients as a Digital Legal Assistant

Amelia Helps CGI Reduce Client Outages by 30 Percent

Aruma Enhances Disability Support Services with Amelia

Amelia Handles More Than 1 Million Bankia Customer Calls in a Year

Learn From the Experts

Chetan Dube’s Fireside Chat with Stanford University Students

A Conversation Between Phil Fersht and Chetan Dube

NTT Communications + Amelia: A Partner Story

How to Use a Digital Human to Grow Your Company Faster

Amelia for Banking

NHS Digital’s ViDA in Action

Conversational AI Glossary

Affective Memory

AIOps

API (Application Programming Interface)

Artificial Intelligence

Automation

Autonomics

Business Process Modeling

Business Process Orchestration

Chatbot

ChatOps

Cognitive Computing

Context Switching

Conversational AI

Deep Neural Networks

Digital Employee

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Emotional Intelligence

End-to-End Automation

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