Knowledge Center

Automation is increasingly critical to every organization’s ability to win, serve, and retain its customers. Craig Le Clair
Vice President and Principal Analyst
Business-driven hyperautomation refers to an approach in which organizations rapidly identify, vet and automate as many approved business and IT processes as possible through a disciplined approach. Frances Karamouzis
Distinguished VP Analyst
To be a winner in this era of digitally enhanced customer contact requires a platform that is flexible and can provide advanced process automation to increase operational efficiencies yet offer engaging self-service options across a broad array of channels.

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Taking your first steps with Conversational AI and Intelligent Automation? Review these videos to hear insights, advice and best practices.

Conversational AI Glossary

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Amelia learns from every user conversation and by observing how her human colleagues handle escalations, which helps businesses continuously improve their customer experience. Click here to learn more: https://t.co/2M6IY0vZHO https://t.co/Zd9o7QYIJM
— Amelia (@IPsoft) September 26, 2022

Power-up utility customer experience with Conversational AI! Check out this Amelia Blog to find out how: https://t.co/zaDJebGLg4
— Amelia (@IPsoft) September 26, 2022

We're honored @EverestGroup has positioned Amelia in the Conversational AI Leader category for the 2nd consecutive year! Explore Everest Group's report, Conversational AI – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2022: https://t.co/0CaQLAY0ga #PEAKMatrix https://t.co/XcwaEDaf1Z
— Amelia (@IPsoft) September 26, 2022

Have you heard the news? Our content is Gate-Free! That means you’re no longer required to provide your contact information to access our premium content. Now you can sit back, relax, and dive into our download-ready analyst reports: https://t.co/xdmI9YIuYj https://t.co/Q2jzfFxDm5
— Amelia (@IPsoft) September 26, 2022

"The fundamental platform for how services are rendered is shifting from people to digital people, & Amelia is emblematic of that shift," says Amelia CEO Chetan Dube. Watch The Amelia Story to learn more: https://t.co/0DqXfkeXIA https://t.co/CVLW9AFfbl
— Amelia (@IPsoft) September 25, 2022

Amelia AIOps fully automates repetitive and high-volume IT tasks, allowing human IT employees to focus on more challenging assignments. The result? Companies increase their overall operational efficiency. Learn more in our latest white paper! https://t.co/uYrSGtM8aH
— Amelia (@IPsoft) September 25, 2022

Mounting call volume & staffing shortages are straining the customer experience in insurance contact centers. Providers can alleviate this pressure by hiring Conversational AI digital agents to deliver personalized, human-like service at AI speed & scale. https://t.co/6ipxLwjCAO
— Amelia (@IPsoft) September 25, 2022

Extraordinary is... when customer service is easy, friendly and puts a smile on your face. Find out how to create extraordinary customer experiences with Amelia, the Most Human AI: https://t.co/dAXmCUQe2o https://t.co/qLURtAkaML
— Amelia (@IPsoft) September 24, 2022

Organizations of all sizes, technical acumen and IT budgets benefit from the democratization of AI via no- and low-code platforms. Read this article on The Amelia Blog to learn more! https://t.co/5J97150Fdu
— Amelia (@IPsoft) September 24, 2022

Financial services firms can hire Amelia to handle 100% of lead-qualifying calls end-to-end, freeing financial advisors from repetitive, time-consuming tasks and enabling them to focus solely on creating extraordinary client experiences. https://t.co/8RK50IuPK8
— Amelia (@IPsoft) September 24, 2022

Knowledge Center White Papers, Analyst Reports and Best Practices

Everest Group: Conversational AI – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2022

Explore the Knowledge Center

Visionworks Transforms Its Customer Experience Operations with Amelia

Amelia Enhances Guest and Employee Experiences at Resorts World Las Vegas

Aveanna Healthcare Improves Employee Experiences with Amelia

Amelia Manages 100% of Incoming Calls for Sterling National Bank

Amelia Onboards Nearly 3,000 New Clients as a Digital Legal Assistant

Amelia Helps CGI Reduce Client Outages by 30 Percent

Aruma Enhances Disability Support Services with Amelia

Amelia Handles More Than 1 Million Bankia Customer Calls in a Year

Learn From the Experts

Chetan Dube’s Fireside Chat with Stanford University Students

A Conversation Between Phil Fersht and Chetan Dube

NTT Communications + Amelia: A Partner Story

How to Use a Digital Human to Grow Your Company Faster

Amelia for Banking

NHS Digital’s ViDA in Action

Conversational AI Glossary

Affective Memory

AIOps

API (Application Programming Interface)

Artificial Intelligence

Automation

Autonomics

Business Process Modeling

Business Process Orchestration

Chatbot

ChatOps

Cognitive Computing

Context Switching

Conversational AI

Deep Neural Networks

Digital Employee

Digital Workforce

Emotional Intelligence

End-to-End Automation

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