Knowledge Center

Automation is increasingly critical to every organization’s ability to win, serve, and retain its customers. Craig Le Clair
Vice President and Principal Analyst
Business-driven hyperautomation refers to an approach in which organizations rapidly identify, vet and automate as many approved business and IT processes as possible through a disciplined approach. Frances Karamouzis
Distinguished VP Analyst
To be a winner in this era of digitally enhanced customer contact requires a platform that is flexible and can provide advanced process automation to increase operational efficiencies yet offer engaging self-service options across a broad array of channels.

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Taking your first steps with Conversational AI and automation? Don't worry — there's an array of examples throughout the market that show how these technologies can have a material impact on your business and the bottom line.

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“At the end of the day, technology is an extension of the human will, hence we shouldn’t be scared of technology, but we should be aware of its impact, so we can have a choice," says @ValeriaSadovykh, Digital Transformation Delivery Lead at @PwC.#WomenInAI https://t.co/T7LHIPvzS7
— Amelia (@IPsoft) January 20, 2022

Looking to begin the New Year with a new job? Look no further - we're hiring! If you're a sales manager with a passion for leading a successful team and working with leading AI technology, apply to be a Business Development Manager at Amelia HQ today! https://t.co/PdyCVNVDJg https://t.co/ncRnZxTS2i
— Amelia (@IPsoft) January 20, 2022

It's time to say goodbye to chatbots and hello to Amelia. Amelia, the leading Conversational AI, understands your clients' needs and builds lasting customer relationships. To learn how to Break-Up With The Bot, visit https://t.co/GUKoMpeNUY. #BreakUpWithTheBot https://t.co/95mgv2DLea
— Amelia (@IPsoft) January 19, 2022

Healthcare payers face an influx of members with deferred-care needs and potentially worsening health conditions. To prepare for increasing demand while providing highly-personalized support to all members, payers should invest in Conversational AI. https://t.co/4UV5MrtxEX
— Amelia (@IPsoft) January 19, 2022

Did you know that customers are 2.1 times more willing to buy new products and services from a bank with a good #customerexperience? Read this white paper to learn more about how your bank can improve #CX with Conversational AI. https://t.co/fUv1933pC1 https://t.co/jPwVcngigk
— Amelia (@IPsoft) January 19, 2022

We're hiring Business Development Representatives at Amelia HQ! If you're a passionate, driven and proactive individual with a strong desire to transform the Future of Work with industry-leading AI technology, apply today! https://t.co/kCVIcgvu8J https://t.co/zzjJq8jQIM
— Amelia (@IPsoft) January 19, 2022

Whether you're in the midst of piloting an AI solution or just beginning your automation journey, Amelia is here to help. Explore our new Get Started page to gain ideas on how to plan, build and launch your AI project! https://t.co/h56OtjnPOG https://t.co/MA8PDPtrOK
— Amelia (@IPsoft) January 18, 2022

We're hiring a Solutions Architect at Amelia HQ! If you're a tech fanatic who is interested in designing integrated, end-to-end cognitive solutions for clients with industry-leading AI technology, apply today. https://t.co/YpPATCm0Bt https://t.co/41qIS1VLVS
— Amelia (@IPsoft) January 18, 2022

Our latest AI Luminaries interview features @JohnWalshIII, Founder & CEO of Red Summit Global. Tune into this podcast for John's insight on AI's impact on talent acquisition & retention, breaking the stigma of hiring people with disabilities, and more! https://t.co/P84b59evbd https://t.co/58c30yIwZ2
— Amelia (@IPsoft) January 18, 2022

While customers jam phone lines and inboxes, other customers wait on hold. It’s obvious that these dissatisfied customers do not equate to added revenue. Conversational AI can help. https://t.co/IoN566Avus
— Amelia (@IPsoft) January 18, 2022

Knowledge Center White Papers, Analyst Reports and Best Practices

Everest Group: Conversational AI – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2021

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Aveanna Healthcare Improves Employee Experiences with Amelia

Amelia Manages 100% of Incoming Calls for Sterling National Bank

Amelia Onboards More Than 1,100 New Clients as a Digital Legal Assistant

Amelia Helps CGI Reduce Client Outages by 30 Percent

Aruma Enhances Disability Support Services with Amelia

Amelia Handles More Than 1 Million Bankia Customer Calls in a Year

Amelia Handles 100% of Mobile Phone Traffic for Telefónica

How BNP Paribas Securities Services Reimagined Customer Engagements With Amelia

Learn From the Experts

Video: NHS Digital’s ViDA in Action

Analyst Perspectives Overview

Amelia for Banking

CheddarTV Interviews CEO Chetan Dube

NTT Communications + Amelia: A Partner Story

DWS 2018 Interview: Indar Samat, Director Financial Services Consulting, Oracle

Conversational AI Glossary

Affective Memory

AIOps

API (Application Programming Interface)

Artificial Intelligence

Automation

Autonomics

Business Process Modeling

Business Process Orchestration

Chatbot

ChatOps

Cognitive Computing

Context Switching

Conversational AI

Deep Neural Networks

Digital Employee

Digital Workforce

Emotional Intelligence

End-to-End Automation

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