Amelia and 1Desk Cited in Harvard Business Review as Solution for ‘Automation Sprawl’

July 30, 2019 • 1 minute read

As companies license and develop automation tools for IT and back office tasks, keeping track of “automation sprawl” has become a challenge. RPA tools are moving beyond structured workflows and into processes that pull data from multiple sources. Managing the ways in which software interplays to deliver a holistic approach to automation has never been more difficult. Read more in this Harvard Business Review article, and to find out how IPsoft can help.

As companies license and develop automation tools for IT and back office tasks, keeping track of “automation sprawl” has become a challenge. Robotic Process Automation (RPA) tools are moving beyond structured workflows and into processes that pull data from multiple sources. Managing the ways in which software systems interplay to deliver a holistic automation approach has never been more difficult.

This was the subject of a recent Harvard Business Review article (registration may be required) written by Thomas H. Davenport, the President’s Distinguished Professor in Management and Information Technology at Babson College and a research fellow at the MIT Initiative on the Digital Economy. In the piece, Professor Davenport cites IPsoft’s Amelia and 1Desk as the solution to the challenge of automation sprawl.

“IPsoft, initially an IT automation company, now has a product called Amelia to automate conversational interactions with customers and employees,” he writes. “IPsoft also has a new tool called 1Desk that ‘automates the automation’ — it keeps track of automation programs from multiple vendors and monitors their performance.”

• Click here to view Professor Davenport’s presentation from this year’s Digital Workforce Summit.

We believe an intelligent enterprise framework like 1Desk can integrate various IT operations and shared services into a single unified backbone, which provides system-wide automations and a single comprehensive interface for all employees. By coupling this framework with our cognitive digital colleague Amelia, we’ve further simplified the challenge of automation sprawl by empowering Amelia to handle the interplay between systems. Employees type a request to Amelia and she manages the back-end technical processes.

To learn more about the challenge of automation sprawl, be sure to read the entire article by Professor Davenport.

Previous Next

A Beginner’s Guide to Conversational AI

Crossing the bridge between digital assistants/chatbots and real Conversational AI requires a fuller understanding of how the technology works and its potential business value.

In our latest white paper, A Beginner's Guide to Conversational AI, we explore these subjects for companies pursuing a near- or long-term technology strategy that includes Conversational AI solutions and Digital Employees.

Download our white paper to learn how to generate business value with Conversational AI.

Download