Amelia on the Future of Technology Innovation in Europe

January 15, 2019 • 1 minute read

Interested in what Amelia (formerly IPsoft) believes the future has in store for tech innovation in the European Union? Check out this op-ed for Sifted, The Financial Times’s new-media platform for European innovators and entrepreneurs, by Amelia's Digital Fellow to the CEO Mark Minevich. In the piece, he examines the primary areas toward which the EU should focus its efforts.

What can European nations learn from Japan as they develop a vision for new technologies? In an op-ed for Sifted, The Financial Times’s new-media platform for European innovators and entrepreneurs, Amelia's Digital Fellow to the CEO Mark Minevich examines how the European Union should focus its efforts, including those around Artificial Intelligence (AI).

In his piece, Minevich directs European companies and municipalities to focus on technological innovation in four major industries: Healthcare, Mobility, Infrastructure and FinTech. While researching and investing in these industries, Minevich suggests organizations should invest “with an eye toward humans as the primary focus, both in terms of users and the workforce maintaining the technology.”

While a European roadmap for future technology development exists, the European Commission’s effort remains in draft state, with a deadline of March 2019 for final release. Until (and after) that report is published, it’s critical that additional conversations around investment and ethical use materialize within the European community, Minevich asserts in the op-ed. “As of today, the European Commission has pledged €1.5bn, an amount far less than what it will take to truly reimagine society,” he states.

Minevich’s op-ed urges the EU to use Society 5.0 — Japan’s technological innovation vision to embed technology into every aspect of public life — as a template for European investment and strategy. By aligning municipalities with industry, Japan seeks to boost innovation in Infrastructure, FinTech, Healthcare, Logistics and AI. The Japanese project anticipates a global investment of €77bn in robotics by 2025, a far cry from the EU’s anticipated €1.5bn allocation.

For more on what the EU should seek to accomplish with technology investment and development, read Minevich’s op-ed in its entirety.

Previous Next

The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

Download