The website Analytics Insight recently highlighted Amelia's (formerly IPsoft) leadership in the Artificial Intelligence market. The piece delves into Amelia's technologies, history and our place in the future.
Analytics Insight, a website that covers the concepts, trends and makers who are impacting the world of data and analytics, recently profiled Amelia and its transformative technologies Amelia and Amelia AIOps (formerly 1Desk).
The profile, titled “IPsoft: A Global Leader in Artificial Intelligence and Cognitive Tech Systems,” highlights how Amelia's solutions build business value by automating tasks, connecting disparate business areas, and freeing employees to unleash their creativity. “By connecting front-office conversations to back-end systems, Amelia automates business processes that serve employees, customers and citizens, resulting in rapid resolutions, satisfied users and substantial organizational savings,” the report states.
By connecting front-office conversations to back-end systems, Amelia automates business processes that serve employees, customers and citizens, resulting in rapid resolutions, satisfied users and substantial organizational savings.
The profile summarizes how Amelia's Founder and CEO Chetan Dube grew the company into a global AI powerhouse, and how the concept of Amelia began as a germ of an idea while Dube was a professor at New York University: “If machines could think, what kind of world would that make possible for and what higher forms of creative expression would that allow for in humans?”
When talking about Amelia as she exists today, the piece highlights her unique ability to automate the customer experience via an unparalleled feature set that truly make her the most-human digital AI colleague. “[The company's] Amelia is constantly reinventing the user experience and defining the next generation of intelligent AI — when customers or employees interact with Amelia, they don’t feel they are interacting with something artificial due to her advanced empathetic abilities, capacity to switch context and channels, and intelligent response. Amelia is the only digital colleague on the market that offers all of these features with expert-level accuracy and emotional intelligence,” according to the article.
The piece ends with Dube’s description about how tomorrow’s success won’t be dependent on “hard work, but rather smart work.” As we head into the era of AI, the nature of work will necessary change for the better to emphasize uniquely human characteristics, and Amelia is the global leader in this new workforce frontier.