In his latest Forbes piece, Amelia CEO Chetan Dube says if companies focus exclusively on efficient customer service, without considering how to create extraordinary experiences, they're ignoring a critical element for growth.
Efficient Service And Extraordinary Experiences: Your Customers Need Both
May 27, 2022 • 1 minute read
The Intelligent Contact Center
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.
Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.