How Do We Keep Bias Out of AI Programmes?

May 10, 2022 • 1 minute read

Faisal Abbasi, Amelia's Managing Director UK & Ireland and Europe, advises businesses that are implementing enterprise AI on how to avoid bias and prejudice being programmed into their systems.

Click here to read more at IDG Connect.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

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