IPsoft CEO Chetan Dube, speaking during The CEO Forum, discussed the future of Artificial Intelligence (AI), why human-like conversation skills are necessary for digital assistants, and how digital solutions will help enterprises improve operations. Read this article to learn more.
The CEO Forum is pleased to announce that Robert Reiss, Host and CEO of The CEO Forum recently spoke with IPsoft CEO and Founder Chetan Dube. They discussed the future of Artificial Intelligence (AI), why human-like conversation skills are necessary for digital assistants, and how digital solutions will help large enterprises improve internal operations.
During the interview, Chetan examined the difference between digital colleagues such as IPsoft’s Amelia and chatbots. Amelia “is the most human AI,” he said. “Today, if you cross the street you’re going to hit a chatbot. There are tons of chatbots in the industry. So, what’s real and what’s not real? Can these chatbots drive up good Net Promoter Scores? Can they drive up good customer experience? Can they deliver your companies to be growing up on the digital Darwinistic curve that we’re living in the middle of? That’s where Amelia is different…You need almost human capability.”
During the conversation, Chetan also discussed the impact of AI on healthcare, why humans shouldn’t be concerned about AI going rogue, and whether machines can think creatively.
The CEO Forum, located in Ridgefield, Connecticut, was founded in 2007 by Robert Reiss to disseminate CEO wisdom to elevate business, the economy and society. The CEO Forum helps CEOs to become more successful by developing impactful platforms and tools for storytelling, learning and connections. It is recognized as “The Transformative CEO Community” for its efforts in helping to build success, one CEO at a time, by sharing best practices, driving job creation and expanding innovation and value throughout the world.