IPsoft COO for Europe to The Telegraph: AI Will Reduce Administrative Burdens in 2020

February 14, 2020 • 1 minute read

The Telegraph recently published a piece on what to expect from business technology in 2020. The author lists AI as a crucial technology that will alter the business landscape. Read this article to learn more.

Earlier this year, IPsoft offered five predictions for the next twelve months, among them that AI will continue to play a crucial role in collaborating with human workers to accelerate and improve day-to-day tasks.

The Telegraph recently published its own thoughts on what to expect from business technology in 2020. The author lists AI as one of the technologies that will alter the business landscape.

“Others believe that 2020 is the year for focusing on artificial intelligence (AI) – in particular, digital assistants,” the article states. “They are already transforming the way people interact with technology at work, and their capabilities are set to strengthen over the coming year, with businesses using AI to augment an increasing number of roles, and independently manage and execute evermore complex and emotionally human-like tasks.”

IPsoft’s Chief Operating Officer for Europe Steve Haighway told The Telegraph that he wholeheartedly agrees with that assertion.

“In 2020, expect business to have digital assistants acting as mortgage advisers or recruitment specialists. They will have the biggest impact on British businesses over the next year because they will take on time-intensive tasks, improving the speed and experience of customer interactions while reducing the administrative burden on employees,” Steve told The Telegraph.

For more Telegraph predictions, read the article in its entirety.

The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

Learn More