IPsoft’s Martin Linstrom Explores How AI Might Usher in the Four-Day Workweek

August 1, 2019 • 1 minute read

IPsoft Managing Director of the UK and Ireland wrote an op-ed for HRD Connect about how sophisticated automation, enabled by advanced virtual agents such as IPsoft’s Amelia, can open the door to new workforce models, including a standard four-day week. Sound intriguing?

“The four-day week is increasingly becoming a conversation in the HR space,” writes Martin Linstrom, IPsoft’s Managing Director of the UK and Ireland in a recent op-ed for HRD Connect. “Although it may be difficult to adapt to this new culture, many are already examining the benefits of this.”

Linstrom goes on to explore how advanced forms of Artificial Intelligence (AI) such as Amelia are transforming the relationship between workers and productivity. This new paradigm may allow employees to spend less time “on the clock” while subsequently maintaining — if not increasing — productivity.

“If a four-day week is to be achieved, we need to find a solution that releases the burden from workers, whilst maintaining business efficiency and output,” he writes. “AI and automation are pivotal but there is an urgent need for businesses to redesign operational processes and rethink automation in order to provide a better employee experience.”

By automating routine, time-consuming tasks, Linstrom said workers will also be able to spend more of their time pursuing more fulfilling tasks, which creates new value for the business. “Automating tasks will significantly reduce employees’ workloads, helping us become more productive than ever before,” he explains. “Not only will this be a critical enabler for businesses to confidently reduce working hours without compromising efficiency, but it will also improve employee satisfaction as their office hours focus on more challenging, creative and emotionally resonant tasks.”

Sophisticated automation solutions open the door to new workday models for full-time in-house employees, but also gives companies the versatility to build workforces that consist of remote, part-time and temporary employees. (You can read more about AI’s impact on the so-called “No-Collar Workforce” here.)

To read Linstrom’s piece on HRD Connect in its entirety, click here.

The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.