September 5, 2017 • 1 minute read
UBS is testing the virtual assistant, Amelia, as support for their back-office employees, and they hope to deploy her for customer support, as well.
The pilot program use of Amelia as an intelligent virtual assistant at UBS has so far yielded encouraging results. Suman Bhattacharyya of Tearsheet tells the story of how the multinational pilot was designed to aid sales assistants in more efficient service delivery, checks in on the progress, and touches on the plans for future and continued use.
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