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Orchestration Services

Amelia Orchestration Services are an integrated powerhouse of Intelligent Automation, providing vital functionality and capabilities for Amelia's Conversational AI and AIOps solutions.


The Amelia Integrated Platform

Purpose-built to help companies transform into friction-less digital enterprises utilizing Amelia’s Conversational AI and AIOps, enabled by foundational Orchestration Services. Customers leverage the Amelia competencies best suited for their specific use cases.

Ease of Integration

Your company might have as many as 20 IT systems and applications handling processes that impact one another.

Rather than building time-consuming integrations between all of these tools, Amelia Orchestration Services provides a single end-to-end approach. When the time comes to upgrade or patch, for example, rather than upgrading each application separately and re-configuring integrations, our platform performs those functions in a single solution. This kind of seamless integration, capable of spanning multiple functions, saves time and money, while improving overall productivity.

Dynamic Business Process Orchestration

Amelia Orchestration Services digitally orchestrates and executes end-to-end processes across multiple IT, business and vertical areas — not just IT support systems, but HR, banking, insurance, telecommunications, or any enterprise system. With human-like comprehension of structured and unstructured data, this capability reduces time required to create new processes or enhance existing ones related to either Conversational AI or AIOps. This enables the faster creation of new business processes, which directly impacts company productivity and growth.

Orchestration with Human-Like Intelligence

Amelia Orchestration Services mimics human steps and logic to consistently and intelligently execute tasks for Conversational AI and AIOps. While Amelia can perform many tasks on her own, activities that still require human intervention are observed and can be used for the creation of new automations and workflows. Amelia creates a new generation of orchestration, enabled by human-like observation, learning and intelligence.

Build on Previous Investments

Most global enterprises have spent years building up their enterprise management systems and dashboards, and the prospect of adding another component or layer to those systems can be daunting.

That’s why implementing Orchestration Services as part of the Amelia Integrated Platform does not require a “rip and replace” of current installations; in fact, our technology can elevate and optimize what you already have to optimize business processes. The solution is designed to integrate with any application (such as for example ServiceNow), and includes integrations into various interfaces, from Microsoft Office and SharePoint, to HR or finance apps. Amelia builds on previous enterprise investments, ensuring minimized disruptions in adopting the platform.

Value for the Digital Enterprise

When enterprises invest in the Amelia Integrated Platform, they gain access to the capabilities and value delivered by the platform's Orchestration Services — generating enterprise-wide process creation, operational improvements  and business growth.

Optimize and Enhance Your Company

Know Your Business Better

Enable Enterprise Innovation

Zinnov Zones: Hyper-Intelligent Automation

In a recent analyst report from Zinnov, Amelia is recognized as a Leader in Intelligent Virtual Agents (IVAs) and IT Automation. The evaluation of IVAs was based on key parameters such as channels supported, deployment, intelligent capabilities and use case coverage. Zinnov scored Amelia the highest compared to other vendors in each of these areas, commending Amelia for its “robust capabilities in intent recognition, contextual understanding and natural language capabilities,” and its industry-specific use cases.

The IT Automation category was assessed on security and governance, integrations, downstream automation and use case coverage. Once again, Zinnov scored Amelia the highest in each of these areas of assessment and recognized its “high focus on platform and data governance” and its extensive integrations.

Download the Analyst Report