Amelia StrAIght Talk: Alex Halper, Deloitte StrAIght Talk

Watch Alex Halper from Deloitte provide critical insights for Conversational AI deployments.

Alex Halper, Chief Operating Officer of the Conversational AI Practice at Deloitte, helps organizations implement Conversational AI solutions. Alex believes the most critical steps an organization must take in their Conversational AI journeys include doing their UX research, defining their goals and KPIs at the beginning, and continuously improving their deployment. Join our webinar to hear Alex’s best practices for successful Conversational AI projects.

Amelia StrAIght Talk is a podcast series of interviews with real-world practitioners of Conversational AI and automation. These innovators are intimately familiar with how to deploy and operationalize AI within enterprises. With our guests’ insights and best practices, other businesses can gain critical knowledge that can be utilized to launch AI projects with confidence and clarity of purpose.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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