Amelia StrAIght Talk: Andrew Belzile, CGI StrAIght Talk

Watch our StrAIght Talk podcast with CGI’s Cloud and Automation Lead Andrew Belzile.

For the past five years, Andrew has been focused on leading automation initiatives for CGI in the US. He believes automation can be easily integrated into organizations today and recommends that companies start small, and gradually build their automation catalogues over time. Watch our webinar for more AI deployment advice from Andrew and to hear his insights on how AI can help address the current labor shortage.

Amelia StrAIght Talk is a podcast series of interviews with real-world practitioners of Conversational AI and automation. These innovators are intimately familiar with how to deploy and operationalize AI within enterprises. With our guests’ insights and best practices, other businesses can gain critical knowledge that can be utilized to launch AI projects with confidence and clarity of purpose.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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