Amelia StrAIght Talk: Eric Fradet, Capgemini StrAIght Talk

Learn how Eric Fradet from Capgemini utilized AI as part of Capgemini’s Intelligent Operations initiative to improve user experiences.

Eric Fradet, Vice President of Global Service Delivery for Infrastructure Services at Capgemini, believes successful AI deployments depend on several factors including: establishing clear project goals, communicating those goals effectively to all parties, and setting expectations on outcomes and value. Join us to hear how Eric spearheaded the deployment of AI and automation as part of Capgemini’s Intelligent Operations initiative.

Amelia StrAIght Talk is a podcast series of interviews with real-world practitioners of Conversational AI and automation. These innovators are intimately familiar with how to deploy and operationalize AI within enterprises. With our guests’ insights and best practices, other businesses can gain critical knowledge that can be utilized to launch AI projects with confidence and clarity of purpose.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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