Amelia StrAIght Talk: Gavin Verreyne, ISG StrAIght Talk

In this StrAIght Talk podcast, Gavin Verreyne, Founder of ISG, discusses how to drive business value with Conversational AI.

As a leading consulting firm, ISG’s goal is to help its clients succeed in digital transformation journeys by uniting their business and technology objectives. Gavin shares valuable insights from the past 20 years of helping TriStar Plastics Corp. grow their business with automation and AI. Check out our StrAIght Talk podcast with Gavin to learn about the numerous benefits of deploying Conversational AI.

Amelia StrAIght Talk is a podcast series of interviews with real-world practitioners of Conversational AI and automation. These innovators are intimately familiar with how to deploy and operationalize AI within enterprises. With our guests’ insights and best practices, other businesses can gain critical knowledge that can be utilized to launch AI projects with confidence and clarity of purpose.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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