Amelia StrAIght Talk: Patrick Huang, CEO and Founder, Starfish Digital StrAIght Talk

In our latest StrAIght Talk podcast, hear from Patrick Huang, Founder and CEO of Starfish Digital about the impact of AI on banking.

As an open corporate banking business, Starfish Digital’s mission is to help its clients harness banking data for better business intelligence. Patrick shares how Amelia’s enterprise AI technology has helped Starfish Digital enhance client experiences and scale services. Watch the full StrAIght Talk podcast to hear Patrick’s insights on recent trends in the banking sector, API banking, automation and more.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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