Bob Peebles, Managing Director of Strategy at Datacom Australia AI Luminaries

"Over the years... the technology change that we've seen, the communication changes, one thing remains sort of constant and that's the continued evolution and the application of technology. And we're at a stage, and we always have been at a stage, where technology is really interesting. It's innovative but it continues to innovate."

When it comes to managing work-life balance, Bob Peebles, Managing Director of Strategy at Datacom Australia, says “you’ve got to enjoy what you’re doing.” In this AI Luminaries podcast, Bob discusses the importance of both customer and employee experiences, the different AI use cases he sees being deployed in the public and private sector, and stories from his time on the Australian Hockey Board. Tune into this podcast to gain insights from Bob’s 37 years of experience in the IT industry.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

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