CEO Chetan Dube on Our Technology Future

Chetan discusses the future evolution of technology, including the increasing sophistication of AI-powered avatars and virtual agents.

Based on his years of experience in technology and AI, Amelia CEO Chetan Dube sees the "brain" behind Conversational AI progressing to the point where it will eventually be indistinguishable from the human brain, and that will form the genesis of a true digital-human hybrid society. When that occurs, digital agents will handle the monotonous and mundane, allowing human workers to flourish. As Chetan says in this recent fireside chat with CMO Nick Panayi: "Why not have machines take care of all of these things?" Watch more in this podcast episode.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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