CEO Chetan Dube Reflects on His Journey of Learning

Chetan shares his memories of growing up with an unending curiosity for the world and beyond, and how those experiences shaped his upbringing.

Amelia CEO Chetan Dube, in a recent fireside chat with CMO Nick Panayi, shared personal recollections, cherished memories and cultural influences from his upbringing. His curiosity for society and science started when he was young, propelling him on a path that would lead him to found Amelia in 1998. "As a young child, I was fascinated by space and fascinated by the fact that stars' light could come from 22 billion light years away," he says. Watch more in this podcast interview.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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