CEO Chetan Dube’s Path from Academia to Raising Amelia

Chetan reflects on the founding of Amelia more than two decades ago, and the early days of bringing intelligent automation to the market.

After his tenure at NYU, Chetan founded Amelia in 1998 with a cadre of colleagues whom all believed in the power of automation for business. In this recent fireside chat with CMO Nick Panayi, Chetan recalled the many market forces and societal changes that the company has endured over the years, and how the company was propelled forward in those early days by a mantra that still matters today: "The infrastructure of tomorrow is not going to be managed by people." Watch more in this podcast episode.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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