April 15, 2022
Amelia's Conversation Design Lead Matt Portillo discusses the keys to building successful conversations with digital AI agents.
During this VUX World Podcast, Matt Portillo, Amelia's Conversation Design Lead, reviews Amelia's 7 Principles for Conversational AI design, how they can be applied to any channel, and how they can aid everything from use case selection to usability testing.
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.
Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.