Fireside Chat: Chetan Dube and Nick Panayi

Amelia CEO Chetan Dube sits down with CMO Nick Panayi to reflect on his beginnings, the founding of Amelia and how AI will influence the Future of Work.

As an industry pioneer and thought leader, Amelia CEO Chetan Dube is well known for his unique perspectives on the evolution of technology, automation and Conversational AI. These views have been shaped by his upbringing, his tenure as an NYU assistant professor, and as the founder of a company that is revolutionizing the Future of Work. Chetan recently sat down with Amelia CMO Nick Panayi for an expansive fireside chat to discuss his life's journey, the lessons he's learned, and how ongoing innovations will dramatically shape our future society. Watch this full podcast to learn more.

The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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