Ignacio Gonzalez de los Reyes Gavilan, Robotics and AI Expert AI Luminaries

“For a knowledge worker, writing has a lot of benefits. It makes you understand things better, it makes you structure the knowledge, it makes you structure the message to give when you work as an adviser [and] as a teacher, as I do.”

Ignacio Gonzalez de los Reyes Gavilan is a robotics and AI expert, a consultant to senior executives and the author of the book, “Robots En La Sombra” (Robots in Shadows). From his Master's in Electronics and Automation, to his current studies on the social and ethical impacts of robots, Ignacio has spent his career immersed in the field of AI, robotics and automation. Listen to this AI Luminaries podcast to learn about Ignacio’s book, his interest in Amelia as the leading Digital Employee, his journey to being an AI advisor and author, and more.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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