April 22, 2022
More than 70 INSEAD Alumni joined Chetan in Amelia City to hear insights about Conversational AI and the Future of Work.
During his presentation for INSEAD, Amelia CEO Chetan Dube highlighted the World Economic Forum's prediction that 52% of the workforce will be digital by 2025. He expanded on this prediction by discussing how companies no longer have a choice as to whether or not they will adopt AI: "It's Digital Darwinism. You either innovate fast, or you die slowly."
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.
Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.