Intelligent Automation Radio: Chetan Dube — President, CEO, and Founder of Amelia (Part 1)

Part I of a 2-part episode speaking with Chetan about why traditionally risk-averse industries went all in on Conversational AI.

Progress, in just about any endeavor, is often driven by pioneers who see pathways where others only see dead ends.  In the field of AI, one such trailblazer is Chetan Dube, whose quest to make machine intelligence approximate human intelligence led him to found IPsoft (now Amelia), the world's largest privately held AI software company.

In Part I of this 2-part episode, we speak with Chetan and learn why traditionally risk-averse industries went all in on Conversational AI and the differentiating edge it provides them; which metric (other than ROI) best captures the impact of automation; and the biggest challenges organizations are experiencing in deploying automation and Conversational AI.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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