Intelligent Automation Radio: Chetan Dube — President, CEO, and Founder of Amelia (Part 2)

Part 2 of a 2-part episode speaking with Chetan about how the government can significantly reduce its trade deficit by leveraging AI.

In Part II of this 2-part episode, we continue our conversation with Chetan Dube, who for over 2 decades has been haunted by the seminal question Alan Turing posed in 1950 - "Can Machines Think?" Chetan's years-long Odyssey in pursuit of an answer led him to found Amelia, one of the market leaders in enterprise AI software.

During this segment, we'll learn how the government can significantly reduce its trade deficit by leveraging AI, when the majority of the workforce will be digital (hint: it's sooner than you think), and Chetan's tips on how to "hire" the right digital employee.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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