John Walsh III, Founder & CEO of Red Summit Global AI Luminaries

“Separately, [computers and humans] can do a lot, but together it’s almost a one plus one equals three [situation]. There’s this ability when you bring the strengths of each together where, done well, you can really differentiate yourself as a company, or as a country.”

John Walsh III wears many hats in his career. To name a few: John is Chair of the BioMedical Services Committee, Board Member for Disaster Preparedness as well as for Diversity, Equity & Inclusion at American Red Cross, a thought leader in talent development, and Founder & CEO of Red Summit Global. Tune into John’s AI Luminaries podcast interview to learn about AI’s impact on talent development, key insights from his schooling at Cornell and MIT, and breaking the stigma of hiring people with disabilities.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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