Karine Brunet, Capgemini AI Luminaries

“Select your use case, start small and then test the technology. You need to understand, as well, even for technology people this is challenging the way we think, because it’s a new way of looking at issues we’ve been facing for years. So, the advice is start small, run, make it successful and then expand.”

Karine Brunet is the Chief Operating Officer of Cloud and Infrastructure Services at Capgemini. Six years ago, Karine witnessed a demo of Amelia during a tradeshow in Scandinavia and was astounded by the capabilities of the platform. Then in 2020, Karine spearheaded Capgemini’s deployment of Amelia as an IT Service Desk agent, renamed CHIP, which is now a part of Capgemini’s technology operations service offerings. Check out this AI Luminaries podcast to learn about the creation and capabilities of CHIP, how Capgemini’s customers are using the AI solution, and much more.

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The Intelligent Contact Center

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