“The future without a doubt is going to be that we’re going to interact with everything with our voice. Now, you see young people walking down the street on their phones, they don’t text, they talk. Even when they are sending messages, it’s a voice message… Most things are now going to be available with voice. Voice is going to clearly be our interface.”
Luis De Mena, Mobile Director at Bankia, has spent more than two decades solving business problems through the application of IT and process redesign. In this video, he discusses what it’s like to lead a team of digital strategists and how Bankia’s use of Conversational AI has improved business processes and customer experiences.