Elevating Net Promoter Scores is a focus for many of the global SIs that are developing Conversational AI offerings, as Amelia CEO Chetan Dube discussed with HFS Founder Phil Fersht.
Global systems integrators are developing new practice areas and partnerships that take advantage of AI-driven capabilities, as Amelia CEO Chetan Dube discussed with HFS Founder Phil Fersht. In fact, many SIs are focused on helping customers improve their Net Promoter Scores (NPS), an important indicator of quality customer care: "That's really the yardstick... Are you providing human levels of sophistication, or are you providing human levels of containment, and are you providing human levels of NPS."