Quality of Care Matters

Elevating Net Promoter Scores is a focus for many of the global SIs that are developing Conversational AI offerings, as Amelia CEO Chetan Dube discussed with HFS Founder Phil Fersht.

Global systems integrators are developing new practice areas and partnerships that take advantage of AI-driven capabilities, as Amelia CEO Chetan Dube discussed with HFS Founder Phil Fersht. In fact, many SIs are focused on helping customers improve their Net Promoter Scores (NPS), an important indicator of quality customer care: "That's really the yardstick... Are you providing human levels of sophistication, or are you providing human levels of containment, and are you providing human levels of NPS."

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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