“We’re deploying cognitive solutions, but you need a lot of humans behind it. This is what you need to showcase — you even need to showcase more of your humanity because you’re deploying a very cognitive and technical solution."
As Digital Transformation AI Programme Lead at BNP Paribas Securities Services, Suzana Tadic is dedicated to leveraging AI to improve people’s day-to-day work. When she isn’t creating new use cases or showcasing the benefits of BNP Paribas’ cognitive AI agent NOA to colleagues and clients, Suzana collaborates with the company’s musical comedy troop to create plays that make people laugh and smile. To hear Suzana’s advice for companies deploying Conversational AI for the first time, and to learn more about her work at BNP Paribas Securities Services, check out this AI Luminaries podcast.