Suzana Tadic, BNP Paribas Securities Services AI Luminaries

“We’re deploying cognitive solutions, but you need a lot of humans behind it. This is what you need to showcase — you even need to showcase more of your humanity because you’re deploying a very cognitive and technical solution."

As Digital Transformation AI Programme Lead at BNP Paribas Securities Services, Suzana Tadic is dedicated to leveraging AI to improve people’s day-to-day work. When she isn’t creating new use cases or showcasing the benefits of BNP Paribas’ cognitive AI agent NOA to colleagues and clients, Suzana collaborates with the company’s musical comedy troop to create plays that make people laugh and smile. To hear Suzana’s advice for companies deploying Conversational AI for the first time, and to learn more about her work at BNP Paribas Securities Services, check out this AI Luminaries podcast.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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