The Next Wave Podcast: Joshua Schechter, Director of Cognitive Delivery and Implementation at Amelia

An interview with Joshua Schechter, Director of Cognitive Delivery and Implementation for Amelia.

Our guest this week is Joshua Schechter, Director of Cognitive Delivery and Implementation for Amelia. He is passionate about bringing “Conversational AI” to the world, believing it is the foundation for the future state of work and will help usher in the next industrial revolution. Josh has been leading the implementation teams at Amelia for the past 4 years and has worked with many Fortune 100 enterprises.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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