The alliance builds on a solid track record of collaboration between the two organizations and capitalizes on the exploding demand for automation solutions.
NEW YORK, July 18, 2016 — Amelia (formerly IPsoft) and Deloitte Consulting LLP today announced an alliance that will bring together Deloitte’s leading consulting services and Amelia's industry-leading autonomic and cognitive solutions to optimize client operations and enable business growth at scale. By developing go-to-market strategies and consulting around Amelia's autonomic and cognitive solutions — IPcenter and Amelia — this alliance between Amelia and Deloitte will establish industry-focused solutions that resolve known IT pain points for clients in an accelerated implementation timeline.
“Deloitte is focused on bringing an issues-driven approach when tackling business challenges,” said Ranjit Bawa, principal, Deloitte Consulting LLP, and Deloitte cloud and infrastructure leader. “By collaborating with [Amelia], we’re building solutions to solve real client issues and create new opportunities for cost savings and operating efficiencies. The industry is at a great inflection point in autonomics — and together, we’re able to bring our deep-sector knowledge and [Amelia's] innovative solutions to the forefront.”
“Currently, the market lacks expertise in advanced automation. The role of the world’s most trusted consultancies is critical in ensuring enterprises translate the potential of autonomic and cognitive technology into business results,” said Chetan Dube, president and CEO, Amelia. “Deloitte understands the value of advanced autonomic and cognitive solutions in delivering end-to-end digital services that help clients differentiate themselves in hotly contested global markets. By combining our market leading technology with Deloitte’s intimate knowledge of their clients’ businesses, we can reinvent how an enterprise’s IT operations work closer than ever to the business to deliver tangible benefits. CEOs demand quick returns and those who embrace a digital-labor-first strategy will enjoy an exponential competitive edge.”
The alliance builds on a solid track record of collaboration between the two organizations and capitalizes on the exploding demand for automation solutions. Research shows that self-learning automation solutions will be a “top 5” investment priority for more than 30 percent of CIOs by 2020,1 fueling market growth for robotic automation at a CAGR 60.5 percent.2 This interest in investment is set against a backdrop of growing pressure to increase the 16% of global IT budgets dedicated to business innovation and reduce the 57% of spending on day to day IT operations.3
IPcenter, Amelia's autonomic IT management platform, for core automation is designed to provide 30% efficiencies within 90 days while reducing mean time to resolution by more than 60%. The company’s innovative cognitive agent, Amelia, is in the early stages of being deployed in a wide range of roles including IT service desk agent for a bank, customer services agent for a local authority, and invoicing query agent for an oil and gas company.
About Deloitte Consulting LLP
Deloitte helps organizations grow their businesses and enhance value by identifying actionable insights. More than 35,000 professionals provide a broad range of capabilities across human capital, strategy and operations, innovation, and technology that are aligned to the particular needs of specific sectors, businesses and organizations. Deloitte provides clients with leading business insights that can help generate a tangible and measurable impact.
Amelia is one of the world’s largest privately held AI software companies and a global leader in Enterprise Conversational AI. The company’s technology is trusted by organizations across an array of industries to automate operations, improve customer experience and optimize business outcomes. Amelia’s platform develops and deploys AI tools that manage critical tasks and processes, enabling employees to be more productive and deliver better results while reducing operational costs. Consistently recognized by third-party analyst firms including Gartner’s Magic Quadrant 2023 as a market leader, Amelia has powered the voice operations of global Fortune 500 leaders including Telefónica, BBVa and BNP Paribas. Backed by strategic investments from the Build Group and Monroe Capital, Amelia is headquartered in New York City and serves customers globally through offices throughout the US, Europe and Asia Pacific.