Amelia Develops Free AI-Powered Digital Employee to Help Assess COVID-19 Coronavirus Risk for US Residents

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Amelia is equipped to identify potential risk indicators and educate the public about the pandemic and its associated symptoms.

NEW YORK, March 23, 2020 — Amelia (formerly IPsoft), the largest independent leader in enterprise AI, today announced the launch of a Digital Employee to help screen for potential indicators of the novel COVID-19 coronavirus, with the aim of helping authorities to “flatten the curve” of confirmed infections.

Whether sheltered-in-place or quarantined at home, any member of the general public can access the Amelia COVID-19 Assistant, an AI-powered conversational agent, by voice call or browser to receive an initial risk assessment and find additional information about the pandemic. While engaged in conversation, Amelia will assess a user based on current symptoms and potential risk factors as recommended by the US Centers for Disease Control and Prevention (CDC) and The World Health Organization (WHO).

As more American cities restrict movement, the new solution aims to provide the general public, as well as vulnerable populations, with accurate, on-demand information about COVID-19. Older adults and people with underlying medical conditions constitute nearly 20 percent of the US population and are most at-risk for developing serious complications from COVID-19.

This version of Amelia also aims to alleviate pressure on hospitals, clinics, physicians’ offices and medical care centers that are fielding non-urgent questions related to COVID-19. As a cognitive agent capable of interacting naturally with humans, Amelia can relieve health institutions so that they are able to focus their efforts on populations with the greatest need.

“Levels of anxiety are growing across the country, and we think everyone can use a little peace of mind. We believe that Amelia can do that by bringing verifiable information regarding risk and response into people’s homes,” said Dr. S. Vincent Grasso (DO, MSIS, MBA), Global Practice Leader for Healthcare & Life Sciences at Amelia. “By helping people to access information, we hope to reduce anxiety during this COVID-19 pandemic. Amelia provides a safe experience for consumers to access screening, without the need to travel to a facility and risk exposure.”

Best known as an enterprise solution, Amelia has been used by brands around the world to distill data and information to millions of customers and employees. To screen for COVID-19, Amelia will continuously be updated based on guidelines from the CDC and WHO.

Amelia is currently available for free unlimited use to help screen for COVID-19 in English at +1 (917) 540-9885 by phone, and can be reached at the following link on Firefox, Chrome, and mobile browsers:

Additional information:

  • Amelia does not provide medical advice and is not intended to treat or diagnose. Amelia is only intended to assist with evaluating your own situation and for information purposes only. She is not a substitute for professional medical advice, diagnosis, or treatment. Never ignore professional medical advice or delay in seeking treatment because of something you have read on this website or using Amelia's COVID-19 application. If you are experiencing a medical emergency, please immediately call your doctor or dial emergency services.

About Amelia

Amelia is one of the world’s largest privately held AI software companies and a global leader in Enterprise Conversational AI. The company’s technology is trusted by organizations across an array of industries to automate operations, improve customer experience and optimize business outcomes. Amelia’s platform develops and deploys AI tools that manage critical tasks and processes, enabling employees to be more productive and deliver better results while reducing operational costs. Consistently recognized by third-party analyst firms including Gartner’s Magic Quadrant 2023 as a market leader, Amelia has powered the voice operations of global Fortune 500 leaders including Telefónica, BBVa and BNP Paribas. Backed by strategic investments from the Build Group and Monroe Capital, Amelia is headquartered in New York City and serves customers globally through offices throughout the US, Europe and Asia Pacific.

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