The third-party analyst firm’s assessment marks Amelia’s latest leadership recognition.
New York, NY, October 31, 2022 – Amelia, a leading Enterprise Conversational AI software company, today announced that third-party analyst firm, Quadrant Knowledge Solutions, placed Amelia in the top position in its SPARK Matrix™: Virtual Customer Assistants 2022 report.
The report was based on Quadrant Knowledge Solutions’ analysis of the leading Virtual Customer Assistant (VCA) vendors. The analyst firm conducted primary research to evaluate vendors’ products, market presence, and value proposition, and used its findings to inform its assessment of the VCA vendor market.
Quadrant Knowledge Solutions’ SPARK Matrix™ report measured vendors on their technology excellence and customer impact, which are the two axes of the SPARK Matrix™ graph. Depending on where vendors were placed on the graph, they were categorized as Aspirants, Challengers, or Technology Leaders, with the latter being the highest ranking. Among the 21 vendors evaluated, Amelia was named a Technology Leader and earned the top overall position for both technology excellence and customer impact.
In the report, Quadrant Knowledge Solutions recognized Amelia’s digital employee and human-like learning capabilities as key differentiators. The firm further emphasized the business value of Amelia’s digital employee by describing how she can be trained to “learn, adapt, and master some of the key customer service challenges.”
Chetan Dube, CEO of Amelia, said: “Organizations across all industries want to deliver extraordinary customer experiences, and are now realizing this is a near-impossible task without the help of automation and Conversational AI. Virtual customer assistants make it possible to provide every customer with high-quality, personalized and immediate service, which is what we are deeply passionate about here at Amelia. It is an honor to be recognized by Quadrant Knowledge Solutions as a leader in this ever-changing and growing landscape.”
Read the analyst firm’s full analysis of Amelia from the SPARK Matrix™: Virtual Customer Assistants 2022 report here.
Quadrant Knowledge Solutions’ SPARK Matrix™ report is the latest third-party analyst report to highlight Amelia’s market leadership. Since July 2020, nearly twenty analyst reports have recognized Amelia as a leader in the Conversational AI and Intelligent Automation landscape.
About Quadrant Knowledge Solutions
Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients as a strategic knowledge partner in achieving business transformation goals with Strategic Business and Growth Advisory Services. Quadrant’s research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments.
Amelia is a leading Enterprise Conversational AI software company with a long history of innovation in automation and Conversational AI. We create fulfilling human experiences through groundbreaking AI solutions, as we enable conversational experiences, streamline IT operations, and automate processes. In 2014, we launched Amelia, the Most Human AI™; then in 2018, we introduced true end-to-end, enterprise-wide automation allowing enterprises to quickly optimize back-end operations. Amelia is consistently recognized by third-party analyst firms as a market leader. Headquartered in New York City with offices in 15 countries, Amelia’s roster of client success stories speaks for itself: Our technology impacts more than 200 of the world’s leading brands, including global leaders in banking, insurance, telecommunications, and other industries. See how Amelia is powering the Future of Work at amelia.ai.