Amelia Hired By Smile CDR to Make Healthcare Data More Accessible

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Smile CDR hires Amelia, the leading Digital Employee, to deliver intelligent and intuitive experiences to healthcare users.

NEW YORK, NY, May 14, 2021 — Amelia, the largest independent leader in enterprise Artificial Intelligence (AI), today announced that Smile CDR, a healthcare technology company, is deploying Amelia. Smile CDR will utilize Amelia’s market-leading Digital Employee to act as a conversational interface for FHIR-connected data stores.

Duncan Weatherston, CEO at Smile CDR said: “Our goal at Smile CDR is to allow for governments, healthcare providers and payers to build connected health applications using the HL7 FHIR standard for health data interoperability. We will be utilizing Amelia to help provide a ‘conversational’ and user-friendly way to interact with the data. Amelia is allowing Smile CDR to take important steps in providing more value for customers from their data.”

Chetan Dube, CEO of Amelia, said: “We are very excited to be working together with Smile CDR as they add a conversational interface to their FHIR-connected data stores. Amelia will only further extend Smile CDR’s capabilities for intuitive data comprehension.”

Smile CDR wanted to differentiate its platform in the market by providing a way to interact with data intuitively, which would in turn provide customers more value from their data and from the Smile CDR platform. This will simplify how users request data. Moreover, automating workflows across a range of back-end systems will improve timely access to data, while also helping Smile CDR’s customers derive more value from the platform.

Additionally, the use of Amelia can open the door to creating conversational power portals and mobile apps that allow patients to view test results and receive remote care or track claims processing, and ask questions about coverage.

By implementing Amelia, Smile CDR will be able to allow for more interactive and intuitive storing and accessing of data which will benefit customers and healthcare providers alike.

About Smile CDR

Recognized by Gartner as a Vendor Partner with purpose-built solutions tailored to help payers achieve compliance with CMS interoperability regulations, Smile CDR specializes in enterprise-grade FHIR (Fast Healthcare Interoperability Resources) solutions designed for scale, security, and performance. We help organizations in more than 15 countries including federal and regional governments, health exchanges, providers, payers, researchers, app developers, and others build connected health solutions and products by leveraging our platform and core expertise in health data and HL7 FHIR. Smile CDR is also the maintainer of HAPI FHIR (the open-source reference implementation of HL7 FHIR in Java and the most widely deployed FHIR implementation globally). We are committed to unblocking health data, using standardized data access models to avoid vendor lock in, and providing developer-friendly tooling out-of-the-box for speedy deployments that realize the “Fast” in FHIR. For more information, please visit

About Amelia

Amelia is one of the world’s largest privately held AI software companies and a global leader in Enterprise Conversational AI. The company’s technology is trusted by organizations across an array of industries to automate operations, improve customer experience and optimize business outcomes. Amelia’s platform develops and deploys AI tools that manage critical tasks and processes, enabling employees to be more productive and deliver better results while reducing operational costs. Consistently recognized by third-party analyst firms including Gartner’s Magic Quadrant 2023 as a market leader, Amelia has powered the voice operations of global Fortune 500 leaders including Telefónica, BBVa and BNP Paribas. Backed by strategic investments from the Build Group and Monroe Capital, Amelia is headquartered in New York City and serves customers globally through offices throughout the US, Europe and Asia Pacific.

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