Amelia Launches Amelia Mobile Application

2 minute read

The world's leading Digital Employee, now available via mobile app.

Expands User Experience and Access to Artificial Intelligence

New York: October 18, 2016 – Amelia (formerly IPsoft) announced today the launch of an Amelia mobile application for iPhone and Android devices. The mobile version of the Amelia cognitive agent will enable companies globally to provide a cross-channel customer service experience to their end users.

Today’s consumers operate in a multi-platform world where they require a consistent experience across all channels. Across all industries revenues derived through mobile channels continues to increase with financial services leading the way and forecasting more than $100billion in mobile based revenues by 2020 according to IDC[1].  This is a critical channel for enterprises not only for vital customer engagement but also for communication with employees. The Amelia mobile application provides companies with an extension of its existing workforce via an intuitive, voice-enabled, cognitive technology.

Amelia's new application is built on Amelia, an artificial intelligence platform designed to problem-solve like a human, but in a fraction of the time. Through semantic understanding, Amelia interacts with customers through natural language and even senses emotions. With the mobile application, customers have the ability to talk to Amelia, leveraging speech to text translation capabilities that are built into the technology. Integration with voice capabilities on iPhone and Android devices helps to further bring Amelia’s capabilities to life. In client environments, extending Amelia’s use onto mobile will simply involve the installation of the app and requires no further programming.

“We live in a mobile-first world where companies and end users are benefiting from the simplicity and immediacy of the technology. As [Amelia] continually strives to address customer needs, we’re bringing our industry leading AI technology to the mobile world and helping companies provide a greater and more efficient customer experience to their end users,” said Edwin van Bommel, Chief Cognitive Officer, Amelia.

Mobile Amelia will be demonstrated at the Gartner Symposium in Orlando, which runs until October 20. Visitors to the Amelia booth, #349, Atlantic Hall, will be able to see Amelia in action across a variety of industry scenarios including travel, banking and insurance.

[1] IDC Worldwide Semiannual Mobility Spending Guide, Oct 6, 2016

About Amelia

Amelia is a leading Enterprise Conversational AI software company with a long history of innovation in automation and Conversational AI. We create fulfilling human experiences through groundbreaking AI solutions, as we enable conversational experiences, streamline IT operations, and automate processes. In 2014, we launched Amelia, the Most Human AI™; then in 2018, we introduced true end-to-end, enterprise-wide automation allowing enterprises to quickly optimize back-end operations. Amelia is consistently recognized by third-party analyst firms as a market leader. Headquartered in New York City with offices in 15 countries, Amelia’s roster of client success stories speaks for itself: Our technology impacts more than 200 of the world’s leading brands, including global leaders in banking, insurance, telecommunications, and other industries. See how Amelia is powering the Future of Work at amelia.ai.

Media Contact:
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